The use of Beauty & Skincare products has become broadly accepted in our contemporary culture. This FAQ format has been developed by our Association Hanoor, which has a mission to promote the responsible commerce of beauty and herbal products. All the skincare products are shipped from Hanoor.
PRODUCT FAQ
PAYMENT FAQ
The answer is yes. Unless you have individual allergies. For example, from peanuts, or milk – which will cause your skin to react. The same applies to natural skincare. Occasionally, the active ingredients in plant botanicals and essential oils will cause a reaction in some individuals. For this reason, we strongly recommend that people go slowly when they first begin to use natural skincare and that they conduct a patch test prior to use.
To maximize the shelf life of your products, store them in a cool, dry place away from direct sunlight, heat, humidity and excess moisture. All the Cleansers and body washes are kept in the shower.
We do not use any synthetic fragrances in our products. Our signature scents are 100% naturally-derived. You wouldn’t find any trace of artificial fragrances in any of the product.
All of our skincare products are free from synthetic additives known to be harmful, including parabens, sulphates, petrochemicals, artificial fragrances and colours. Our products are scented using extremely high quality, organic essential oils
Production is located in the beautiful hills of Himachal Pradesh, where we have a production unit. We only produce our consciously-made skin care in small, artisan-style batches. Every product faq is hand-packed, inspected, and recorded, all before it makes its way to you!
When compared to synthetic skincare products, natural skincare products are much safer. This is because the ingredients contained within natural products are much safer than those contained in synthetic products.
See, when a lotion is applied to the skin, the ingredients contained within it slowly sink into the bloodstream. From there, they have a direct effect on many of the body’s processes.
If the ingredients are beneficial, they’ll have beneficial effects. If, on the other hand, they’re a detriment, they’ll have adverse effects on the body. So, by using a natural skincare product as opposed to a synthetic one, you are essentially avoiding all negative health effects. This will result in you feeling better and looking better.
Check out our product descriptions to find products tailored to your specific concerns and skin type, (blemishes, aging, dryness, sensitivity, etc). You can also request a consultation to receive personalized product suggestions and samples to test. We are always here to help via LiveChat on our website.
Beauty takes time. Most people will notice a difference after few weeks. Your skin should be softer, smoother, and more even without areas of oiliness and dryness. In general, the top layer of skin turns over once every six weeks, and therefore the best result is seen at that time.
You can choose any product from our website, put it in your cart and place your order. Based on your geographical location, you will be notified about the time that it will take to reach you. In case you need any assistance with order placement, you can contact us through email. Our team will be happy to help.
You will be alerted that we’re out of stock when you try to buy it, and if your sign up for email alerts we will let you know when it’s back on the shelf!
We accept online payments through Visa, Mastercard and all other banks’ debit cards. You can also choose to pay through your mobile wallet. COD will also be available soon.
If you sign into your account to make a purchase then the order status and shipping number will be tracked within your account profile. Simply login and select View my order history. We will also send you an email letting you know when your order has shipped and is on its way.
We offer a refund in case you receive a damaged or broken packaging of the product. You need to put the product pictures along with the request and our team will decide if it is eligible for a refund. You can check out our refund policy here for a better understanding.
In case you receive a wrong product, you are entitled to return the purchase. However, the delivery executive will come with the correct order and will swap the wrong package with you. You can check out our returns policy herefor better understanding.
SKIN FAQ
There are few categories typically skin is classified into; normal, oily, dry, combination and sensitive skin. But over a period of time your skin texture and type can change as it is affected by a lot of factors such as lifestyle, hormones and your diet. The ideal way to understand your skin type might be, to wash it gently and leave it for several hours without using any product to observe your skin.
Yes, well asked question. nowadays these are very common faq. Yes, you need to moisturize your skin even if you have oily skin. Moisturizer is used to improve your skin’s texture and to hydrate your skin. If you have oily skin, you can use oil-free moisturizer to avoid greasy and shiny-looking skin.
Most definitely! In fact, we encourage it. You should be cleansing your skin with a product that doesn’t strip hydration or alter the skin’s pH by wreaking havoc on the skin’s natural acid mantle. Furthermore, if you are prone to congestion and breakouts we really suggest exfoliating 2 times per week.
When compared to synthetic skincare products, natural skincare products are much safer. This is because the ingredients contained within natural products are much safer than those contained in synthetic products.
See, when a lotion is applied to the skin, the ingredients contained within it slowly sink into the bloodstream. From there, they have a direct effect on many of the body’s processes.
If the ingredients are beneficial, they’ll have beneficial effects. If, on the other hand, they’re a detriment, they’ll have adverse effects on the body. So, by using a natural skincare product as opposed to a synthetic one, you are essentially avoiding all negative health effects. This will result in you feeling better and looking better.